Mechanism of Grievance Redressal

1. College-Level Grievance Redressal Committee and Examination Redressal Committee

           College-Level Grievance Redressal Committee:

• Purpose: This committee handles a broad range of grievances from students concerning academic issues, administrative processes, facilities, and other general matters affecting student life.
• Composition: Typically includes faculty members, administrative staff, and student representatives. This diverse composition ensures a balanced approach to resolving grievances.
• Process: Students can submit their grievances through various channels. The committee reviews these grievances, conducts investigations if necessary, and implements appropriate actions or recommendations to resolve the issues. The committee meets regularly to address grievances and ensure timely resolutions.

            Examination Redressal Committee:

• Purpose: Specifically focused on issues related to examinations such as discrepancies in grading, examination procedures, or any other related concerns.
• Composition: Often part of the examination committee, including faculty members from relevant departments and examination officials.
• Process: Students can file complaints regarding their examination experiences. The committee reviews these concerns, verifies the issues, and ensures that proper procedures are followed to address and rectify any discrepancies.

2. Anti-Ragging and Anti-Harassment Committee

           Anti-Ragging Committee and Anti-Harassment Committee

• Purpose: Dedicated to preventing and addressing issues related to ragging, which is any form of harassment or bullying by senior students towards juniors.
• Addresses issues related to harassment, including sexual harassment, and ensures a safe and respectful environment for students.
• Composition: Includes faculty members, student representatives, administrative staff, police representative, local media representative, NGO member, and parent representative to ensure an unbiased approach.
• Process: Students can report incidents of ragging through formal or informal channels. The committee investigates these incidents, takes corrective actions, and implements preventive measures to ensure a safe environment for all students.
• Students can file complaints about harassment. The committee conducts a thorough investigation while maintaining confidentiality, provides support to victims, and takes appropriate actions to address and prevent further harassment.

3. Online Provisions via College Website

            Grievance Redressal Webpage:

• URL: College Feedback and Grievance Redressal Page
• Purpose: This webpage acts as a central hub for submitting grievances electronically, providing a convenient way for students to lodge complaints or give feedback.
• Process: Students fill out and submit the online form detailing their grievance. The form is then directed to the relevant committee or administrative body for review and resolution.

4. Grievance Redressal Box(Offline Mode)

           Physical Submission:

• Purpose: Provides an anonymous and physical way for students to submit their grievances, ensuring that those who may be hesitant to approach officials directly can still voice their concerns.
• Location: Placed in accessible area..
• Process: Students write their grievances on paper and deposit them in the grievance box. The contents are periodically collected and reviewed by the grievance redressal committee.

5. Informal Discussions/Interactions (offline Mode)

           Direct Engagement:

• Purpose: Offers a more personal and immediate way for students to discuss their concerns with faculty or administrative staff, often leading to quicker resolutions.
• Process: Students can approach faculty members or administrative staff directly to discuss their grievances. These discussions can provide immediate feedback and solutions, fostering a supportive environment.